Terms of Service

1. Acceptance of Terms

By using CargoZeno’s website, booking forms, tracking tools, or courier services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree, you must discontinue use of our services.

2. Services Provided

CargoZeno provides domestic and international courier and logistics services, including package pickup, delivery, tracking, and related support services. Service availability may vary by location, package type, and regulatory requirements.

3. User Responsibilities

• Provide accurate and complete shipment information.
• Ensure packages comply with shipping regulations and restrictions.
• Do not ship prohibited or illegal items.
• Use our platform lawfully and responsibly.

4. Payments & Pricing

Shipping rates are calculated based on package weight, dimensions, destination, service type, and applicable fees. Prices may change without prior notice. All payments must be completed before shipment processing unless otherwise agreed.

5. Delivery, Delays & Force Majeure

While CargoZeno strives to meet estimated delivery timelines, delays may occur due to weather conditions, customs inspections, operational issues, or events beyond our control. Such delays do not constitute a breach of contract.

6. Insurance & Liability

Optional shipment insurance may be available during booking. CargoZeno’s liability for loss or damage is limited to the declared value or applicable coverage. We are not responsible for indirect or consequential losses.

7. Cancellations & Refunds

Refunds may be issued at CargoZeno’s discretion depending on shipment status, service type, and cancellation timing. Completed or in-transit shipments may not qualify for refunds.

8. Intellectual Property

All website content, logos, branding, text, and technology are the property of CargoZeno and may not be copied, reproduced, or used without permission.

9. Privacy

Your personal data is handled in accordance with our Privacy Policy. By using our services, you consent to data collection and usage as described there.

10. Governing Law

These Terms of Service are governed by the laws of the United States. Any disputes shall be resolved in the appropriate courts within applicable jurisdiction.

11. Changes to These Terms

CargoZeno reserves the right to update or modify these Terms of Service at any time. Continued use of our services after updates constitutes acceptance of the revised terms.